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Hosted Business Phone Services (VoIP PBX)
Don’t buy a Business Phone System

Hosted Business PBX VoIP plans from only $10 per month….. Whether your business is looking to use your existing phones or a whole new system, our business phone service solutions are reliable, easy to use, and can help reduce your costs up to 60%.
  • IP phones and PBX features for one low monthly payment
  • No capital spending on expensive PBXs and no maintenance costs
  • Business Class features like Call hunting, Call Parking, Music on hold,
    Voice Mail and many more features… all included FREE !
  • Cost Savings Benefits for small companies with 2 lines
    or larger companies with 200 lines.
  • Big business image at a small business price – Place customers on hold, have multiple Voice mail boxes, Transfer calls….all this and more for only $10…WOW !
Avoid costly infrastructure expenses by choosing the FTS Hosted PBX VoIP solution. You get all the voice features of an expensive PBX system at a fraction of the cost.

Features & Benefits of Hosted PBX VoIP

The features below are just a few of the more than 20 features offered on our Basic Hosted PBX VoIP plan. For more details, check out our extended list.

Hosted PBX VoIP reduces your time spent managing your business phone service. With Hosted PBX VoIP, there is no equipment to buy. We provide the phones and the service for one low price. Hosted PBX VoIP lets you connect multiple offices, move, change or add users instantly, and view voicemail and email all in one unified messaging program such as Microsoft Outlook ®.

Features that make business easier!
Big business image at a small business price
from only $10 per month…..

Call Hold/Transfer
Free up telephone lines, transfer to employees at other locations.

Find Me/Follow Me
Receive calls at any of several locations in the order you choose anywhere, globally.

Auto-attendant (requires additional line)
Guide callers through voice prompts to reach a person or department.

Music On Hold
Keeps callers entertained while on hold.

Call Hunting / Call Parking
Your callers won’t get busy signals when they call you, connect all your incoming phone lines in one hunting group and call park them with automatic updates on the number of callers before them.

Conference calling
Set up conference calls.

Voice Mail
Single or multiple voice mail capabilities.

Unified Messaging
Check voice messages and email all in one program, such as Microsoft® Outlook®. Listen to messages in order of importance, rather than who called first.


Does this fit me?
Hosted PBX VoIP is best for businesses that:

1. want to eliminate large upfront capital expenditure.
IP Phones and PBX features for one low price. No need to spend thousands on a PBX.

2. want all the features of a large PBX at a fraction of the cost.
Hosted PBX VoIP can give you all the fancy features of a large PBX including call parking, Voice Mail, Call Hunting, Music on Hold, call transfer, Automatic Call Delivery and a host of other features.

3. have limited IT resources.
No need to hire more people or spend time learning the technology.

4. have multiple locations.
Free unlimited calling between locations.

5. have a large number of mobile or off-site workers.
Free calling between offices, and your phone number follows you.

6. are growing quickly and want a flexible solution.
Hosted PBX VoIP can quickly and easily scale to your needs without incurring unnecessary infrastructure costs.

7. have employees who work from their homes.
Hosted PBX VoIP can connect all your employees no matter where they are and have them seamlessly work as if they were housed in one location.

8. want to save money.
Hosted PBX VoIP can save you thousands over the life time when compared to traditional phone services.

9. want unified communications.
Hosted PBX VoIP can quickly connect your office phone, your home phone, your cell phone and can even email your voice mail messages.



How Hosted PBX VoIP Works
Ever wonder what happens when you order our Hosted PBX VoIP service?
This short path explains a few of the questions we will ask you,
and the few steps required to make it happen.

The step-by-step process flow:

1. Network Assessment
You want your Hosted PBX VoIP phone service to work flawlessly, so we recommend an onsite network assessment to best determine your needs. Our technicians will check out your existing network to make sure you will be satisfied with your Hosted PBX VoIP service.

2. Number of seats
This is the first of a few questions our Customer Service Specialists will ask you to ensure you get the service you want. “number of seats” is fancy telecom talk for how many people in your company will need phones!

3. Types of plans
We offer Basic Plus, Enhanced, and Premium.

4. Types of phones
We offer several different types of phones to choose from so you get the ones that best fit your business needs. Some leading brands we offer are Grandstream, Cisco, and Polycom.

5. Drop ship phones
One of our Network Services specialists will configure the phone system directly for your needs. These include special call groups, special voicemail boxes, Auto Attendants, ACD queues, and other features. After the configuration is complete, we will ship them directly to you.

6. Test and turn on the phones
We will then put you on the phone with one of our Activations Specialists, who will get your system up and running, and have you make a test call.

7. Ready to go!
Your new Hosted PBX VoIP phone service from FTS is now ready to use, and save you money, time, and hassles. If anything should go wrong, our customer support people here in the U.S. and ready to help.


General FAQs
  • What does FTS do?
  • How good is FTS's service?
  • Why should I choose FTS instead of contracting with the carrier directly?
  • Who are FTS's customers?
    VoIP
  • What is VoIP?
  • Do I need VoIP?
  • Can VoIP make my business more competitive?
  • What kind of equipment do I need for VoIP?
  • What is SIP?
  • What is SIP trunking?
  • Why should I go with SIP?
  • What is IP-PBX?
  • What is hosted PBX?
  • Do I want SIP trunking or hosted PBX?
  • How does FTS's VoIP service work?
  • What features does FTS's service have?
  • What is e911?
  • Why are FTS's SIP trunks better than the competition's?
  • Why should I go with SIP trunking, as opposed to hosted IP-PBX service?
  • Does FTS offer international phone numbers?
  • Can I get a custom toll-free or local number?
  • Can I keep my phone number?
  • How long does it take to get a new VoIP system?
  • Does FTS offer an unlimited long distance plan?
  • How many rate centers are there?
  • What type of equipment will I need to move to a FTS system?
  • How much bandwidth does each phone call take?
  • What codecs do you support?
  • Does FTS support IAX trunking?
  • Will your SIP trunks work over our existing data connection?
  • How long are the service contracts?
  • What sorts of service guarantees does FTS offer?
  • What sorts of guarantees on latency does FTS offer?
  • Does this company have any references of people running voice over IP?
  • What guarantees does FTS offer for its VoIP service?
  • What is the charge for adding a single voice line?
  • How many DIDs are included?
  • What is the 800 number rate?
  • What is the cost of adding a single trunk?
  • What are international rates?
  • How long does porting numbers take?
  • Can I get new numbers as I need them?
  • What is E.164 Numbering?


    Data
  • How much internet speed do I need?
  • How long does it take to get a new T1 line?
  • Are FTS's data connections private or shared?
  • Does FTS guarantee that my employees will achieve 1.5mg uploads/downloads?
  • Is FTS an agent or are they the provisioning company?
  • What is the guaranteed response time if there is a problem with the circuit?
  • How many IP addresses are needed for a T1, DS3, or NxT1?
  • What type of equipment is needed for a T1, DS3, NxT1?
  • What equipment is required for the activation?
    Installations
  • What sort of installation support do you provide?
  • What is the extent of the customer's participation in the activation?
  • How long does the installation process take?
  • I need my access sooner. Can the installation finish before the 30 to 45 business day interval with out an expedite?
  • What is an expedite?
  • What is a demarc?
  • What is a demarc extension?
  • What is the cost of a demarc extension?
  • Can we have the LEC extend the demarc while onsite for the installation and it not be on the order?
  • What is the MPOE?
  • Who determines the MPOE?
  • What is a smart jack?
  • How long will installation take?
  • How fast can I get my order provisioned?
  • Why do the dates on the tasks keep changing?
    Operations
  • How long is it going to take to fix my issue?
  • How do I request a credit on my account?
  • When does billing start on service?
  • What happens if I move?
  • Does FTS support / provide email servers?
  • How do I disconnect my service?
  • Does FTS have manuals for my phone system?
    Support
  • How can I open a trouble ticket?
  • What can I do through the my.FTS portal?
  • What are my options to pay my bill?
  • What are my options to make changes to my services?
  • What sorts of guarantees on latency does FTS offer?
  • What is the latency guarantee?
  • Does FTS offer in-house support, or is it outsourced?
  • Does FTS guarantee that my employees will achieve 1.5mg uploads/downloads?
  • What is the guaranteed response time if there is a problem with the circuit?
  • What guarantees does FTS offer for its VoIP service?
    Billing
  • What payment options does FTS offer?
  • What is MRC? What is NRC?
  • What is a DID cost recovery fee?
  • How can I get a copy of my invoice?
  • How are late fees assessed?
  • Why isn't my invoice charge equal to my MRC?
    VAR sales
  • What is a VAR?
  • Why does FTS partner with other businesses?
  • Who are some of FTS's partners?
  • What are the benefits to the end user of FTS's business partnerships?
  • How can my company become a FTS VAR?
  • What are the benefits of partnering with FTS?
  • What percentage of FTS's business is through VARs?
  • What are the requirements of the VAR relationship on my end?
  • How does the VAR commission system work?
  • Why should I bundle FTS's service with my product? What are the benefits to my customers?
  • What other VARs are partnered with FTS?
  • How can I begin a partnership with FTS?
    Engineering
  • What is NAT traversal?
  • How is SIP affected by NAT traversal?
  • How do I know that I?m having a NAT-traversal issue?
  • How do I handle a NAT-traversal issue?
  • Does FTS support NAT Traversal devices?
  • What is an ALG?
  • What is a SIP-aware firewall?
  • What is far-end NAT traversal?
  • What is call QoS?
  • How does FTS ensure call quality?
  • What is FTS's philosophy of QoS?
  • What is a Dedicated Voice Connection?
  • What is TOS?
  • What is Traffic Shaping?
  • What is Voice Optimized Internet?
  • Are my VoIP calls secure?
  • Is my VoIP system secure?
  • What is TLS?
  • What is SRTP?

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