We offer a money back guarantee if you terminate your service within 30 days from your subscription date. Our money back guarantee applies only to the first-ordered line per account, not to additional or secondary lines. We will refund one credit for the activation fee you paid, the service charge for the first service term, the price you were charged by us for your device and the $39.99 disconnection fee, less Shipping & Handling fees  if you meet the following conditions:

Initial Line: This money back guarantee period only applies to the initial line ordered on your account.

Exceeded Minutes: You have not exceeded 100 minutes of usage. Usage in excess of 100 minutes will be billed at 3.9cents per min.

Service Cancellation: You cancel your service within the first 30 days of your subscription or activation date.

Return Equipment in Original condition:
We receive your adaptor or IP phone in its original condition in the original manufacture's packaging along with all accessories that came with the device like power supplies and cables no later than 14 days after you cancel your service.

Return Authorization:
Before returning your adaptor  to us, you need to obtain a valid return authorization number from our customer service department which you can reach at 1-800-649-2211 or by emailing us at service@ftstelecom.com

Shipping Costs:
You pay all costs of shipping your adaptor or IP phone back to us.

Any device you purchased from an Authorized Agent is not eligible for our money back guarantee. Please refer to the return policy of the Agent where you purchased your device.

Our money back guarantee does not apply to any charges for international usage, payphone calls to FTS toll free numbers, and directory assistance. In addition, we may not be able to refund all of the taxes that you paid.

Due to the nature of how FTS bills a customer's account, you may be billed for additional charges for the time between disconnection and return of the equipment. FTS will use commercially reasonable efforts to refund promptly any charges (less any amounts that you owe to us and shipping charges) to your account following the return of your device. If you have a billing dispute following the termination of your account, please contact us at http://www.ftstelecom.com/contact.aspx