 | How can I open a trouble ticket? |
| | Q | How can I open a trouble ticket? |
| | A | If you are having difficulty with your FTS services, you can get the ball rolling quickly by opening a trouble ticket online. Point your browser to www.ftstelecom.com then click on "Contact Us." Additionally, you can call one of our Customer Care specialists at 1-800-649-2211 . The specialists are trained to get you the answers you need. To help speed up the trouble ticket process, please make sure to include the following information:
1. Service address affected with main phone number
2. Local Contact name, number and access hours to site (this needs to be a contact at the location of the service.)
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