Most Popular Search FAQ Ask a Question

Index

Frequently Asked Questions  Billing    Bill    Bill amount    Can I get an extension on my bill    How are late fees assessed?    How can I get a copy of my invoice?    How do I request a credit on my account?    How to pay your bill online    password    What are my options to pay my bill?    What is a DID cost recovery fee?    What is MRC? What is NRC?    When does billing start on service?    Why isn't my invoice charge equal to my MRC?    View my bill  Connecting New Service    moving  Digital Phone Service    911 Calling    Connecting Multiple Devices to Internet    Eligibility    Features Reference Guide    Installing your Digital Phone Adapter  Engineering     What is TOS?    Are my VoIP calls secure?    Does FTS support IAX trunking?    How do I handle a NAT-traversal issue?    How do I know that I?m having a NAT-traversal issue?    How does FTS ensure call quality?    How is SIP affected by NAT traversal?    How much bandwidth does each phone call take?    How much internet speed do I need?    Is my VoIP system secure?    What codecs do you support?    What is a Dedicated Voice Connection?    What is call QoS?    What is E.164 Numbering?    What is NAT traversal?    What is SIP trunking?    What is Traffic Shaping?    What is Voice Optimized Internet?    Why should I go with SIP?    Will your SIP trunks work over our existing data connection?  General FAQ's    Can I get a custom toll-free or local number?    Can I get new numbers as I need them?    Can I keep my phone number?    Does FTS offer international phone numbers?    How good is FTS's service?    How long are the service contracts?    Is FTS an agent or are they the provisioning company?    Vaccation Service    What are international rates?    What can I do through the FTS portal?    What does FTS do?    What is e911?    Who are FTS's customers?    Why should I choose FTS instead of contracting with the carrier directly?  Hosted PBX     What is hosted PBX?    Do I want SIP trunking or hosted PBX?    How long does it take to get a new VoIP system?    Number Porting    What equipment is required for the activation?    What is IP-PBX?    What type of equipment will I need to move to a FTS system?  Installations    How fast can I get my order provisioned?    What sort of installation support do you provide?    Why do the dates on the tasks keep changing?  Reporting trouble with your service    Can't get dial tone    collect calls    How can I open a trouble ticket?    It's Working Now    No Dial Tone  Support    Does FTS have manuals for my phone system?    Does FTS offer in-house support, or is it outsourced?    Does this company have any references of people running voice over IP?    How do I disconnect my service?    How long does porting numbers take?    How long is it going to take to fix my issue?    Installing your ATA or IP Phone    What are my options to make changes to my services?    What happens if I move?    What is a demarc?    What is a smart jack?  Voice Over Internet Protocall (VoIP)     What features does FTS's service have?     What kind of equipment do I need for VoIP?    Can VoIP make my business more competitive?    Do I need VoIP?    How does FTS's VoIP service work?    What is VoIP?